Privacy Policy

At JoyCart.co.uk, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data. By visiting or shopping on our website, you agree to the terms in this Privacy Policy. We follow the UK’s GDPR regulations to ensure that your data is safe with us.

We are JoyCart, registered as Company Number: 15641756 with our office at 128 City Road, London, EC1V 2NX. You can contact us at +44 7492 286743 or via email at sales@joycart.co.uk.

What Information Do We Collect?

When you shop with us, we collect two types of data:

  • Personal Information: We gather details like your name, email, address, and payment info. We only collect this data to help process your order, deliver your products, and keep in touch if needed.
  • Browsing Information: We collect your browsing information automatically when you visit our site. This includes your IP address and details about how you use our website. This helps us improve your experience and make the site better for everyone.

Why We Collect Your Data

We collect your data to:

  • Process Orders: We need your information to send you the items you order and manage any returns or refunds.
  • Customer Support: If you contact us with a question or issue, we use your details to help.
  • Improvement: We analyze browsing data to see how users interact with our site and make it better for everyone.
  • Marketing: With your permission, we may send you updates and special offers via email.

Cookies: How Cookies Work and Why They are Important.

Cookies are small files that help our site remember who you are. They improve your experience by keeping track of items in your cart and remembering your preferences.

We use cookies to:

  • Personalize Your Experience: So you don’t have to enter the same details every time you visit.
  • Analyze Traffic: We check how people use our site to make it better.

You can disable cookies in your browser settings, but it might affect your experience on our website.

How Do We Share Your Information?

We do not sell your information. However, we may share it with trusted partners who help us run our business, such as:

  • Payment Processors: Services like PayPal or credit card companies that handle your payments securely.
  • Delivery Services: So we can send your products to the correct address.
  • Legal Authorities: If required by law, we may share your data with legal authorities for safety reasons.

Your Rights Under GDPR

As a user from the UK or EU, you have certain rights under GDPR. These include:

  • Access: You can ask us via phone, or email to show the personal data we have about you.
  • Correction: If something is wrong, you can ask us to fix it.
  • Deletion: If you want us to delete your data, we can do that unless we are legally required to keep it.

If you want to exercise any of these rights, email us at sales@joycart.co.uk, and we’ll handle your request as quickly as possible.

How We Protect Your Data

We use secure technologies to keep your data safe. We store your information using encryption, and only authorized staff members can access it. This means that your personal data is always protected from misuse.

How Long Do We Keep Your Data?

We only keep your personal information for as long as it’s required.. If you stop using our services or delete your account, we will remove your data if not required for legal reasons.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect any changes in our business or legal requirements. Any changes will be posted on joycart.co.uk privacy policy page, so please review it regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to get in touch:

  • Phone: +44 7492 286743
  • Email: sales@joycart.co.uk

Frequently Asked Questions

What information do you collect when I shop?
We collect personal details (name, address, etc.) to process your order, plus browsing data like your IP address.

Why do you use cookies?
Cookies help improve your experience by remembering your preferences and allowing us to see how people use our site.

Can I request to have my data deleted?
Yes, you can request your data be deleted at any time by contacting us.

Is my data secure?
We use advanced security methods to keep your personal information safe.

How do I contact JoyCart for privacy concerns?
You can reach us by phone at +44 7492 286743 or email us at sales@joycart.co.uk for any privacy-related queries.